Contact Eufy in Australia Customer Service
Eufy in Australia Phone Numbers and Emails
Headquarters:
-
+6 138 331 4800
Eufy in Australia Email:
info@myeufy.com.au
Eufy in Australia Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Eufy in Australia Customer Service Rating
3.8 out of 5
Contact Method Distribution
98% phone, 2% email
Most Popular Eufy in Australia Phone Number
+6 138 331 4800
Most Popular Eufy in Australia Email Address
info@myeufy.com.au
Average Hold Time
Less than 1 minute
Overall Customer Sentiment
Mostly neutral
Call Volume by Day
View full overview ›
Eufy in Australia Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Eufy in Australia Customer Service Rating | 3.8 out of 5 |
| Contact Method Distribution | 98% phone, 2% email |
| Most Popular Eufy in Australia Phone Number | +6 138 331 4800 |
| Most Popular Eufy in Australia Email Address | info@myeufy.com.au |
| Average Hold Time | Less than 1 minute |
| Overall Customer Sentiment | Mostly neutral |
| Eufy in Australia Live Agent Availability | 71% of callers successfully reach a real person |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Issue Resolution Rate | Low (13% reported full resolution) |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Eufy in Australia | Nothing, first and last name or email |
Call Volume by Day
Contact Information
Eufy in Australia Website:
Eufy in Australia Help Center:
Corporate Office Address:
Directed Electronics Australia Pty Ltd
115-119 Link Road
Victoria
3045
Australia
Summary of Eufy in Australia Customer Service Calls
244
TOTAL
CALLS
CALLS
00:00
AVG CALL
DURATION
DURATION
13%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Eufy in Australia?
Product/ Service Question:
- “Warranty”
- “Internet connection”
- “Faulty charging”
Request for Information Question:
- “Help with caneras”
- Discuss a product security
- “I have 5 cameras and need more angles and need to hide some. Recently bad people tried to break in and took one camera away. Can i just add more cameras?”
Payments and Charges Question:
- “Cameras not charging”
- “Eufy doorbell will not turn on and not charging”
- “Billing”
Account Question:
- “Deleting account”
- “Subscription”
- “Cannot log in”
Website/ Application Question:
- “App is not accepting WR code or SN number on the bottom of the home base unit”
- “Installation issue”
- “App issues”
Return/ Replace Question:
- “Not changing”
- “To see if I can test an item and if not satisfied, return it”
- “Exchange Cameras”
Shipping and Delivery Question:
- “Missing parcel”
- “Missing part of order EUFY31130-S”
- “Haven't received my replacement Homebase yet.”
Staff Question:
- “Customer service”
- “Service query”
- “Service problems”
Refund Question:
- “To see if I can get a refund or replacement”
- “Refund”
Cards Question:
- “No SD card included as specified on box”
Other Question:
- “Falty camra”
- “Set up problem”
- “Enquiring on video door bell and chime”
Compare Eufy in Australia Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
Eufy in Australia