Eufy in Australia
Eufy in Australia Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eufy in Australia has 2.1 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Eufy in Australia to a friend or colleague.
- Rating Distribution
Pros: Nil, Good products, Picture resolution is good.
Cons: App not working properly, Nil, No customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Eufy in Australia has 2.1 star rating based on 15 customer reviews. Consumers are mostly dissatisfied.
17% of users would likely recommend Eufy in Australia to a friend or colleague.
- Rating Distribution
Pros: Nil, Good products, Picture resolution is good.
Cons: App not working properly, Nil, No customer service.Recent recommendations regarding this business are as follows: "Donot buy product eufy no support is provided for help", "Do not buy EUFY products in Australia as there is no Customer Service.", "use them", "Don’t buy this garbage", "Never buy eufy products, no local service".
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
Top Eufy in Australia Reviews
"Eufy cam 5330 is not working"
Very hard to find your support number from the net. I searched around for at least 10 minutes before I found the support number. Thank you.
"S330 Security Camera battery will not hold charge."
This is a solar powered camera, but the battery goes flat in a week. After the last charge to 100%, it was left turned off for 48 hours, and the battery charge...
Mandurah, Western Australia
Cannot log in
Hung up on me. Did not help with the problem.
Just a heap of chatter. Very unhappy and displeased; it is so annoying.
User's recommendation: Donot buy product eufy no support is provided for help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
S330 Security Camera battery will not hold charge.
This is a solar powered camera, but the battery goes flat in a week. After the last charge to 100%, it was left turned off for 48 hours, and the battery charge had dropped to 43%. I was unable to contact Eufy Customer Service, as this is done by a third party, and the call to their number is queued, then hangs up after a message: 'try again later.
- No customer service
Preferred solution: A replacement Camera or the battery replaced by an authorised Repairer.
User's recommendation: Do not buy EUFY products in Australia as there is no Customer Service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Canberra, Australian Capital Territory
Ripped off
I enquired about a product the representative put me onto a good buys webpage and show me a product S3 pro for Cam for 1499 but it was out of stock so they said put your name down and Ill send you an email so you can purchase it I didnt hear anything for a couple of weeks. I went back on the website.
The product was available but had gone up by $100 to 1599. I rang and they wouldnt honour the price and said it had never been at that price which is incorrect.
I sent it with my own eyes and one representative said that it had gone up a couple days earlier and then they wouldnt honour the price. I had to pay 1599+10% discount Not happy with the outcome.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
Setup problem
Had a problem resetting a robot vacuum cleaner. was able to get it done easily.no problem getting help
User's recommendation: use them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerS1 Pro EB1J error
I bought Eufy S1 Pro about 1 month ago and it was my 3rd time using the vacuum function and first time using the mop function. Upon finishing the mop function, the robot returned EB1J error.
I called eufy and the customer service is not familiar with the product and can't offer any solution. Simply ask me to return the product to where I bought it.
So disappointed and will never buy another Eufy product
User's recommendation: Please don't buy Eufy product
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon Response to incorrectly sent order
I ordered and paid for 2 security items from EUFY. Upon receiving the package, I found that they had omitted the main item ordered and inserted the wrong, quite useless item in its place.
The contact process to rectify this is quite opaque and difficult.
I have been trying to rectify the matter for days now with no sensible response at all. After-sales support is dreadful.
- Good products
- Virtually no after sales contact or service
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy directly from EUFY.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Eufy cam 5330 is not working
Very hard to find your support number from the net. I searched around for at least 10 minutes before I found the support number. Thank you.
Preferred solution: Solution solved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWon’t scan QR code or except serial number
Brand new out of the box and won't scan the QR code or accept the serial number after multiple tries. These are needed to set it up. Ring the agent and go through numerous options only to be cut off each time.
User's recommendation: Avoid Eufy products
Geelong, Victoria County
Unable to connect doorbell to ringer
Tried to connect the doorbell to the ringing unit, but when they try to connect, it comes with a message saying they are not connected.
- No local support
User's recommendation: Never buy eufy products, no local service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brisbane, Queensland
Refund
Terrible. Didnt answer the call.
No direct number to ring.
Went to some review page. Dont buy directly of EUFY
- Nil
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Do not buy off EUFY
Melbourne, Victoria
Eufy backup failure
Almost 12 months of backup missing, it doesnt help that Eufy Australia are uncontactable by phone. Was referred back to the list of inaccessible overseas numbers.
Its not hard eufy, get an Australian customer support number that diverts overseas like every other call centre.
User's recommendation: But a different camera system
Adelaide, South Australia
App issues
SARAH was so rude!!! Hung up on me twice.
Didnt fix my
Problem! Ive rang 6
Times and emailed them to
No avail!
User's recommendation: Rude & unhelpful
Sydney, New South Wales
Eufy cameras got no SOUND when I talk on my mobile phone when away and at home found out no sound
No sound is coming from the cameras when I talk on the mobile phone. Only Beau found out when I went home. After 3 days, there is still no sound.
- Nil
- Nil
Preferred solution: Help in fixing the problem
User's recommendation: Don’t buy this garbage
Part required
Purchased a Eufy Robovac X8 @2 years ago. After first year the battery died.
I purchased a new one, then 6 months later the right side wheel module failed. I tried to get a replacement but there was not one listed on their website. Also could not find on line. Finally thought best to call Eufy but NO phone number available.
Found a number through pissedconsumer but was a third party service provider that explained to o me that the part is no longer available! Apparently although I purchased from Myer @2years ago (2023) that it was originally released in 2021 and company no longer making parts.
For @$800-$1000 machine I think that its bullst. Wont be buying another Eufy!
User's recommendation: Stay away from Eufy
Expected it to work longer
After 2 years floodlight camera at $450 stopped connecting to wifi. Model no longer made. Waste of money as I expected longer than 2 years.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo oarts for a robot vac only 5 years old
Provide parts for your equipment for at least 10 years. Eufy do not have their own website and contact info in Australia maling it difficult to track down just who represents the company.
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